Foire aux questions

Fully Services informatiques managés – PMECloud monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Services informatiques managés – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Cybersécurité

Conseil IT

Services cloud

Network Connectivity (ISP Services)

By leading with IT strategy and compliance guidance, PMECloud fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Services managés Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• Nous répondons également aux questions techniques de base et facilitons l’accès aux systèmes lorsque cela est validé par le client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – PMECloud sélectionne des équipements et logiciels auprès de canaux autorisés, recommande des solutions professionnelles, gère les configurations, licences et garanties, et veille à l’authenticité des produits.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

PMECloud selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

PMECloud creates and maintains powerful, quiet, and secure IT systems par actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most PMECloud locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Тecnologia is responsive par design. Nous accompagnons les organisations qui souhaitent structurer leur système d’information avec des standards clairs, une architecture solide et une gestion maîtrisée du cycle de vie IT.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

Nous donnons aux utilisateurs un accès direct au support afin de réduire les blocages, identifier les besoins de formation et recommander des améliorations concrètes.

Nos engagements de service priorisent les demandes clients et les délais de réponsees par P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Santé
• Nonprofit